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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,563 topics in this forum

  1. Raising new requests - remove 'OK' button

    By Alisha,
    • 3 replies
    • 111 views

  2. Removing customer's assets from a ticket

    By Mosh,
    • 1 reply
    • 93 views

  3. "Unable to Load the Service Request details" error for a specific user

    By Cristian,
    • 3 replies
    • 121 views

  4. Adding custom fields to intelligent capture

    By chriscorcoran,
    • 6 replies
    • 128 views

  5. Source Types

    By will.good,
    • 3 replies
    • 163 views

  6. Assessing the success or otherwise of actions from a linked call

    By JJack,
    • 3 replies
    • 92 views

  7. Copy Request and Custom Fields

    By CraigP,
    • 4 replies
    • 96 views

  8. Report for Tickets updated by analysts

    By Jules2218,
    • 2 replies
    • 120 views

  9. Analyst has changed their desktop logon and has some Problems raised under old logon - can I change customer on Problem records?

    By Adrian Simpkins,   
    • 2 replies
    • 89 views

  10. Service Manager - Assigning requests & Assets

    By Ann,
    • 2 replies
    • 93 views

  11. connectex: A connection attempt failed because ... [ERROR] Unable to Connect to Instance

    By JJack,   
    • 4 replies
    • 124 views

  12. Accessibility options

    By Smurfy,
    • 5 replies
    • 137 views

  13. Parallel Process Resolution problems!

    By mmensah,
    • 6 replies
    • 217 views

  14. Xmlmc method BPM error on majority of self-service tickets

    By Adam@Greggs,
    • 8 replies
    • 212 views

  15. Measures - Backlog

    By Nick55,
    • 2 replies
    • 122 views

  16. Feedback on Service Manager release notes

    By Berto2002,
    • 5 replies
    • 130 views

  17. h_sys_pagevisit_log logging issues

    By Jim,
    • 5 replies
    • 217 views

  18. Where please? "New button to the right hand summary section ... for a one-click option to assign the request to the session user"

    By Berto2002,
    • 8 replies
    • 256 views

  19. Manual Asset Import

    By lee mcdermott,
    • 0 replies
    • 69 views

  20. Customer timeline update email going from the wrong shared mailbox

    By JanS2000,
    • 7 replies
    • 245 views

  21. Attachments are not getting copied to a Service Request from Incident.

    By Sahana. Shenoy,   
    • 7 replies
    • 135 views

  22. Currently Viewing

    By samwoo,
    • 7 replies
    • 1.2k views

  23. Email Templates

    By mike.penny,
    • 1 reply
    • 111 views

  24. Is there a way to hide 0 labels in this type of Data chart

    By Andrei Spiridon,   
    • 1 reply
    • 129 views

  25. Widgets - Count list Conditional Formatting

    By Jim,
    • 0 replies
    • 53 views
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