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h_sys_pagevisit_log logging issues


Jim

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I have noticed when navigating around service requests or change requests and known errors, these do not seem to be logged in the table at all or if so very randomly ? 

Could this be looked into as monitoring the views is vital to our reports and access

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Hi Jim,

Thanks for your post.

From what I can see, it looks like a fix for having change and service requests added to the page visit log has been completed.  This will possibly not make the next Service Manager update which is due any time now.   It is more likely to be in the following update in a couple of weeks.  Keep an eye on the release notes.

 

 

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Hi @James Ainsworth

  • Bookmarks do not log visits to service requests and change requests {PM00180663}

This was fixed today; unfortunately it is not actually fixed as it does not log to the h_sys_pagevisit_log table, If i click the new insights button on resolved requests it does log, but not from opening up the request itself 

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