Service Manager

8,564 topics in this forum

1. Widgets - Count list Conditional Formatting

   By Jim, January 11
   • 0 replies
   • 53 views
   • 
   • Jim
   • January 11

2. New users are not being assigned the basic or self service user roles

   By JanS2000, January 11
   • 4 replies
   • 71 views
   • 
   • JanS2000
   • January 11

3. Reporting on Service Subscribers

   By AlexOnTheHill, January 11   

   • reporting
   • 1 reply
   • 105 views
   • 
   • Steve Giller
   • January 11

4. Timers

   By Steve Giller, March 1, 2017
   • 24 replies
   • 3.6k views
   • 
   • JanS2000
   • January 11

5. Reporting on Linked Tickets

   By yelyah.nodrog, January 8   

   • linked tickets
   • reporting
   • 3 replies
   • 123 views
   • 
   • Conor
   • January 10

6. Rejected Emails DNS error

   By Paul Morrow, January 10
   • 2 replies
   • 157 views
   • 
   • Paul Morrow
   • January 10

7. Authorisations Cancelled automatically after being created

   By LawesD, January 5
   • 2 replies
   • 109 views
   • 
   • LawesD
   • January 10

8. Form elements in email templates

   By Andrew Parsons, January 9
   • 3 replies
   • 90 views
   • 
   • Steve Giller
   • January 9

9. Change Editing Fields

   By Ann, April 11, 2023   

   • enhancement
   • 6 replies
   • 418 views
   • 
   • samwoo
   • January 9

10. Line break in Workflow

    By Alisha, January 9
    • 0 replies
    • 119 views
    • 
    • Alisha
    • January 9

11. 'Text to display' within Bulletins

    By JJack, January 8   

    • hyperlinks
    • 2 replies
    • 101 views
    • 
    • JJack
    • January 8

12. Reports and joins

    By Jim, January 5
    • 3 replies
    • 106 views
    • 
    • Jim
    • January 8

13. Minor documentation update required

    By Berto2002, January 8
    • 0 replies
    • 74 views
    • 
    • Berto2002
    • January 8

14. Update/Work note Templates

    By Jules2218, January 5
    • 3 replies
    • 154 views
    • 
    • Jules2218
    • January 8

15. Portal Documents

    By JJack, January 5   

    • external link
    • 0 replies
    • 125 views
    • 
    • JJack
    • January 5

16. FAQ Data Dump

    By Emily Patrick, January 5
    • 0 replies
    • 95 views
    • 
    • Emily Patrick
    • January 5

17. Unable to reassign an activity using Edit function?

    By Adrian Simpkins, May 17, 2023   

    • task
    • service manager
    • 22 replies
    • 719 views
    • 
    • Estie
    • January 4

18. enhancement Allow all organisation group types as service subscribers

    By Gareth Cantrell, January 3
    • 3 replies
    • 146 views
    • 
    • Gareth Cantrell
    • January 4

19. How do I "blank-out" (null) a custom date field? Or even set 'empty' if not null

    By Berto2002, January 4
    • 0 replies
    • 87 views
    • 
    • Berto2002
    • January 4

20. enhancement Enable use of working time calendars in scheduled requests

    By Gareth Cantrell, January 3
    • 1 reply
    • 108 views
    • 
    • James Ainsworth
    • January 3

21. Off-Boarding assignment notice grammar

    By Stuart Torres-Catmur, December 29, 2023   

    • off-boarding
    • assign tasks
    • 2 replies
    • 102 views
    • 
    • Stuart Torres-Catmur
    • January 3

22. SLA targets: use defined working hours to show days

    By AlexOnTheHill, December 7, 2023   

    • enhancement request
    • 3 replies
    • 127 views
    • 
    • AlexOnTheHill
    • January 2

23. Service Portfolio Reporting - Service Subscription Reporting

    By Adam Toms, December 29, 2023   

    • service portfolio
    • reporting
    • (and 1 more)

      Tagged with:

      • service portfolio
      • reporting
      • enhancement
    • 2 replies
    • 122 views
    • 
    • Adam Toms
    • December 29, 2023

24. Add sorting to search

    By HHH, November 22, 2023   

    • dev-request
    • 1 reply
    • 173 views
    • 
    • Steve Giller
    • December 28, 2023

25. H_custom_26 field storing different values to Extended Information.H_custom_26

    By Berto2002, December 21, 2023
    • 1 reply
    • 89 views
    • 
    • Steve Giller
    • December 28, 2023