Berto2002 Posted January 16 Share Posted January 16 Today's release notes: It would be more helpful if you listed the KE numbers for fixes not the PM numbers. AFAIK, it's the KE not the PM numbers that are quoted to us when you resolve premier support incidents into the backlog so we can search our emails for them. Do you ever quote PM numbers to customers? This release contained the Request Insights but it was not mentioned on the release notes; so quite a nig omission... 1 Link to comment Share on other sites More sharing options...
AlexTumber Posted January 16 Share Posted January 16 @Berto2002 thanks for your post. 1. Yes this is something we are currently working towards. You will see this change happen over the next couple of months. 2. We are currently investigating why the Request Insights feature isn't showing when it should be. Alex 1 1 Link to comment Share on other sites More sharing options...
Steve Giller Posted January 16 Share Posted January 16 2 hours ago, Berto2002 said: This release contained the Request Insights but it was not mentioned on the release notes; so quite a nig omission... I think Harry Hornbill stole that line and turned it into a video 1 Link to comment Share on other sites More sharing options...
samwoo Posted January 16 Share Posted January 16 When does the request insights button show up on the right-hand side within a request? Not seeing it anywhere yet... from what I can tell there is supposed to be an eye icon, but I can't see it 1 Link to comment Share on other sites More sharing options...
Steve Giller Posted January 16 Share Posted January 16 The status needs to be Resolved or Closed for Insights to be relevant. 1 Link to comment Share on other sites More sharing options...
samwoo Posted January 16 Share Posted January 16 Ahhh gotcha thanks @Steve Giller. I misread what this part of the doc was saying: Link to comment Share on other sites More sharing options...
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