Adding custom fields to intelligent capture

[chriscorcoran]

I have a custom field used in request\incident details section called 'origin' it’s a drop-down selection. Is it possible to add this to the intelligent business capture process when raising a request?

[Steven Boardman]

@chriscorcoran there is the ability to map custom fields in intelligent capture to the custom field in your request, this link gives you the info on putting the request custom field ID into the Field ID of the custom question in an intelligent capture custom form. This will then map the answer to that question in intelligent capture to the corresponding request custom field

https://wiki.hornbill.com/index.php?title=Mapping_Fields_from_Customised_Forms

It maybe a good idea to use a simple list as a data source (drop down list) for both locations, this way you only need to maintain the list once, rather than using static lists in two places.

[chriscorcoran]

Thanks @Steven Boardman
 

so just doing a quick test, my h_custom_q field has the following options

 

In the intelligent capture custom form I have the following selected 

When running it the option it gives me are different?

 

 

[Steven Boardman]

@chriscorcoran it looks like you are using the assetStatus simple list in your IC form (Data provider field)

Remember you need to use the correct value in the Field ID to map this to the request custom field (in the screebshot, this is still set to Origin)

[chriscorcoran]

@Steven Boardman good catch, sorted, thanks!

[chriscorcoran]

@Steven Boardman
I thought this was working but when I choose the option creating the request it drops the results in to the questions section of the call rather than the custom field in the details

[chriscorcoran]

@Steven Boardman ignore, one of my form ID's was wrong. sorted for sure now