"Unable to Load the Service Request details" error for a specific user

[Cristian]

Hello everyone,
one of our users reports a problem when opening tickets. when the intelligen capture process starts, he receives an error: Unable to Load the Service request Details. 

This error only appears to this user, on several browsers, even in incognito mode. The user has the same roles (Basic user role and Self service User ) as all other users and is associated with the same organisation as his colleagues.

 

The intelligent capture flow:

The error that the user see:

The role of the user:

 

Can you help me understand where the problem lies?

Regards

Cristian

[Steve Giller]

Off the top of my head, check that the User had a valid Language set in their regional settings. I believe this has caused issues in the past as it's a mandatory field.

[Cristian]

hi @Steve Giller

Thanks for the information. The user had set an invalid Language . Now i have corrcet this issue and it works

 

Thanks for your help.

 

Regards

[Amanda Durgan]

Hi @Steve Giller- I have the same issue for one user.  I have checked roles, organisations and language and all are okay.  Where else can I look please?

Thanks

Amanda