Cristian Posted January 17 Share Posted January 17 Hello everyone, one of our users reports a problem when opening tickets. when the intelligen capture process starts, he receives an error: Unable to Load the Service request Details. This error only appears to this user, on several browsers, even in incognito mode. The user has the same roles (Basic user role and Self service User ) as all other users and is associated with the same organisation as his colleagues. The intelligent capture flow: The error that the user see: The role of the user: Can you help me understand where the problem lies? Regards Cristian Link to comment Share on other sites More sharing options...
Steve Giller Posted January 17 Share Posted January 17 Off the top of my head, check that the User had a valid Language set in their regional settings. I believe this has caused issues in the past as it's a mandatory field. Link to comment Share on other sites More sharing options...
Cristian Posted January 17 Author Share Posted January 17 hi @Steve Giller Thanks for the information. The user had set an invalid Language . Now i have corrcet this issue and it works Thanks for your help. Regards 1 Link to comment Share on other sites More sharing options...
Amanda Durgan Posted January 22 Share Posted January 22 Hi @Steve Giller- I have the same issue for one user. I have checked roles, organisations and language and all are okay. Where else can I look please? Thanks Amanda Link to comment Share on other sites More sharing options...
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