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Found 5 results

  1. Would it be possible to have a new Chart Type implemented for the Request List > Personal Dashboard in the form of a Stacked Bar Chart? In our use case I am trying to display a view of a number of services, with the chart showing a bar for each service with the bar broken down by another variable, in our case sub-status. This is to give the service desk team a visual representation of the number of requests for each service grouped by the status. They can then drill down on to the individual sections to see the request in the request list view. I know this can be done in analytics but this does not allow the user interaction to drill down in the request list. Thanks. Cheers Martyn
  2. Can the Request List View Charts be extended to include a score card output as well, i.e listing the number of current cases against a label which can then be clicked on to access the associate requests? This comes from us trying to migrate one of our service desk from "Sales Force Desk", where on the left hand side of the request list has a configured list of views with real-time counters on them, allowing them to see at a glance the current call volumes and drill down into the different categories. Example screenshot below. Cheers Martyn
  3. It would be useful to be able to have the option to display the percentage on Pie and Doughnut charts as well as the actual number. Cheers Martyn
  4. I have just come across the new chart functionality. I have created a pie chart to show tickets closed within the year defined by users created them. You have the option to show the legend which is great although the pie chart itself is very small which i believe has been flagged up by other members in other news feeds. Within this pie chart display box I can then select the individual team members from the legend and this segment become detached from the pie chart which is a great feature, however when i save this and view it in the charts page the pie chart section previously detached now not showing and is inline with the other segments. When I then try and re-select the individual user it then just takes me back to the raw data and does not allow me to detach the segment as previously done. Also and i have to admit I have not looked into this too deeply at this stage but is there going to be functionality to have multi pal data display for example a line chart or the ability to have multiple chart options to allow us to cross reference performance based on data out comes for example changes that have been successful compared to failure within certain time restraints?
  5. I am attempting to create a Wdiget Chart using the SQL Group by option to show the current availability of my 1st Tier team based on h_sys_accounts table and the h_avail_status. I can create the chart but some of the options that where visible in the previous admin tool do not appear to be present since the new admin tool has been rolled out. In particular you do not seem to be able to specify further chart options or setup the drill down facilities. I check the wiki and linked video, but these still refer to the old admin tool. Is this a known issue? https://wiki.hornbill.com/index.php/Widgets Cheers Martyn
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