Analyst has changed their desktop logon and has some Problems raised under old logon - can I change customer on Problem records?

[Adrian Simpkins]

Hi All

I have a full user in Service Manager whose desktop logon has been changed completely in our new AD database, and I have swapped over his licence in Hornbill. He has 3 existing problems raised under his old logon but I am unable to change him as the customer it appears, and I can not see an option in the Service Portfolio under Problems for Changing Customer like we see on Incidents and Service Requests. Is it possible to change the customer on a problem record?

Many thanks as always

Adrian

[Berto2002]

I don't think Problems have Customers, only Raised By. I suspect the Raised By could be altered with an Autotask Update Request Details node?

[Adrian Simpkins]

Thanks Rob I did think this was the case. As we are moving all 20000 users over to this new AD I am sure I will come across this again so will make sure anyone with a Problem raised under their old logon is aware

Many thanks !