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Service Manager - Assigning requests & Assets


Ann

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Afternoon All

Hope you are well.

Please would it be possible to advise if there is a way when assigning a request to a third party that we can force the person to add an asset before progressing to the next step and display a message similar to "Please link the relevant third party asset".

Kind Regards

Ann

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This depends on where in the lifecycle the assignment happens.

If it can happen anywhere, probably not easily.
If it always happens in a specific place in the Workflow a Suspend->Wait for Linked Assets node will ensure an Asset (but not a specific one!) is linked.

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