Amanda Durgan

Hi @Steve Giller- I have the same issue for one user. I have checked roles, organisations and language and all are okay. Where else can I look please? Thanks Amanda

Perfect - that is what I was missing. Thank you Jim!

Hi I am having an issue with Team members not getting the option to assign to a team that they are a member of? They all show as Members and have 'enable assignment' enabled in the Service Desk Team configuration. They also have the role 'Service Request Assignee' and 'Incident Assignee' assigned. I have checked the workflow and it has the correct Team in there. Any ideas what this may be and where else I need to look please? Thank you as always.

...and Incident Assignee

Hi I am having an issue with Team members not getting the option to assign to a team that they are a member of? They all show as Members and have 'enable assignment' enabled in the Service Desk Team configuration. They also have the role 'Service Request Assignee' assigned. They can assign to all the other Teams they are members of - just one specific one is causing a problem. Any ideas what this may be and where else I need to look please? Thank you as always.

Thanks for the reply Steve - we have checked one of the tasks that failed and you are correct the email format is not correct, will check the other now. Thank you!

Hi Our asset recovery process has a couple of elements that automatically creates incidents and assigns them to specific teams. However, this is failing - we are getting a couple of different errors on the jobs - one relates to the email inbox (see attached) and the other says: Process::Execute: exceeded maximum execution count (1000)... We think that this may be something to do with the API that has changed so we need to change the task accordingly? Any pointers appreciated.

Hi Victor - many thanks for the speedy reply!

Hi - we are having issues with some people accessing our portal this morning and we are wondering if it has anything to do with the above update? See attached error message. Thanks

Great Steve - that explains it thank you!

Hi As of this morning some of the Team cannot access the asset history and are getting this error: You do not have sufficient application rights to invoke this operation. You need the right: app.d.viewAssetAuditTrail I cannot see any obvious changes to roles that may explain this - is this likely to be a Hornbill issue or something else, can anyone help me please? Thanks.

Ours is okay for what is already open but will not load any new tabs.

Good morning Yes we are having the same issues - some are okay and others just getting the loading screen?

Great thanks James I will log it.

Hi We have not made any changes and one of our catalog items no longer offers the option to select a site in the employee portal - it is just stuck on loading. You can progress to the next stage by clicking next and the rest of the process is okay. Is there a known issue with the portal at the moment?