Keith Posted February 23, 2017 Share Posted February 23, 2017 I think this may have been raised before but we desperately need to include some of the custom fields in the request list view display. In particular we need two of these (h_custom_a & h_custom_b). Could you please consider this (or a more flexible way of including additional data into the request list. Thanks Keith 2 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted March 6, 2017 Share Posted March 6, 2017 @Keith Indeed it has . Cheers Martyn Link to comment Share on other sites More sharing options...
Keith Posted March 24, 2017 Author Share Posted March 24, 2017 Is there any other support in the Hornbill community to have access to the custom fields in the request list view. The lack of this is having a severe impact on our ability to manage our workload effectively. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted March 28, 2017 Share Posted March 28, 2017 @Keith We are still keen to have this functionality. Out of interest are your fields mainly common across your services with some service specific ones or different for each service? We have a lot of common ones to replace missing ones from support works such as 'condition' and other common items such as customer's reference, version, development reference etc. Cheers Martyn Link to comment Share on other sites More sharing options...
Keith Posted March 28, 2017 Author Share Posted March 28, 2017 @Martyn Houghton We currently only use two fields one of which is used on every service and the other which is used on most services. TBH I only really need the one that is used on each service. I am getting so desperate that I am looking into populating the External Reference with the value from that field as a hack that would get me by. Regards Keith Link to comment Share on other sites More sharing options...
Martyn Houghton Posted March 28, 2017 Share Posted March 28, 2017 @Keith I suspect the External Reference field might be your best bet in the short term and then translate the title. We had looked at this also for the condition field,as we use this for our escalation process which as you would suspect is quite important when reviewing workloads in the request list view. Cheers Martyn Link to comment Share on other sites More sharing options...
Keith Posted April 3, 2017 Author Share Posted April 3, 2017 Damn! The External reference is not updatable via the BPM's request update function. Can this be added? Keith Link to comment Share on other sites More sharing options...
Martyn Houghton Posted October 4, 2017 Share Posted October 4, 2017 @James Ainsworth Just wondering if there was any plans/progress on allowing the External Reference field to be updatable in the BPM? Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 4, 2017 Share Posted October 4, 2017 Hi @Martyn Houghton This functionality is already available under the Update Request option in BPM. Sorry @Keith I seem to have missed updating this post when this feature became available. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted October 5, 2017 Share Posted October 5, 2017 @James Ainsworth Thanks for confirming. We too are looking to use the external reference as a workaround to get at least one custom field visible and searchable on the Request List. Cheers Martyn Link to comment Share on other sites More sharing options...
Keith Posted October 5, 2017 Author Share Posted October 5, 2017 Thanks @James Ainsworth good to know its there now. This should prove very useful to us. Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 5, 2017 Share Posted October 5, 2017 I would be interested to know if there are any Custom Fields that you feel are standard fields to the particular request type that you are trying to work with. If there are fields that we feel can be used by other customers we can consider adding some of these as default fields rather than having to use custom fields. James Link to comment Share on other sites More sharing options...
samwoo Posted October 6, 2017 Share Posted October 6, 2017 19 hours ago, James Ainsworth said: I would be interested to know if there are any Custom Fields that you feel are standard fields to the particular request type that you are trying to work with. If there are fields that we feel can be used by other customers we can consider adding some of these as default fields rather than having to use custom fields. James Can I chip in and say that having the current "Stage Checkpoint" in a process would be useful. Thanks, Samuel Link to comment Share on other sites More sharing options...
Keith Posted October 23, 2017 Author Share Posted October 23, 2017 On 10/5/2017 at 2:32 PM, James Ainsworth said: I would be interested to know if there are any Custom Fields that you feel are standard fields to the particular request type that you are trying to work with. If there are fields that we feel can be used by other customers we can consider adding some of these as default fields rather than having to use custom fields. James @James Ainsworth In our case the custom fields would not be relevant for others. They represent the Operating Company and Company code of the customer. Link to comment Share on other sites More sharing options...
Keith Posted December 4, 2017 Author Share Posted December 4, 2017 @James Ainsworth I have now modified all our BPM's to update the External reference with our OpCo details. However, my elation was short lived when I realised that the External Reference is not available as part of the My Dashboard charting. Can this please be added relatively quickly? Regards Keith Link to comment Share on other sites More sharing options...
James Ainsworth Posted December 5, 2017 Share Posted December 5, 2017 Hi Keith, Thanks for your post. I will talk to the development team to see what we can do. Regards, James Link to comment Share on other sites More sharing options...
James Ainsworth Posted December 5, 2017 Share Posted December 5, 2017 Hi Keith, The External Reference has been added for use on the Charts and should be available in one of the next updates to Service Manager. Regards, James Link to comment Share on other sites More sharing options...
Keith Posted December 5, 2017 Author Share Posted December 5, 2017 Many thanks @James Ainsworth for the quick response. Regards Keith Link to comment Share on other sites More sharing options...
chrisnutt Posted April 17, 2018 Share Posted April 17, 2018 Can I check if there is any intention for Hornbill to include custom fields as something that can be added to the Request List column views? It would be very beneficial to us. Thanks Chris Link to comment Share on other sites More sharing options...
James Ainsworth Posted April 17, 2018 Share Posted April 17, 2018 Hi @chrisnutt We do have the change in the backlog for this. The challenge comes with the display of the column heading so that it makes the information in the list meaningful. For example if you had the field customA used to contain 10 completely different pieces of information for 10 different services, how do we display the heading of the column so that the user understands what the information in that column relates to. As the custom fields can be configured per Service, it might be that we provide the visibility of these custom field columns when viewing requests only for that Service. It is something that we will continue to investigate and look for solutions. Regards, James Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 9, 2020 Share Posted October 9, 2020 I just wanted to revisit this discussion to mention that a solution was delivered some time ago that allows you to add custom fields to the Views with the Request List. When creating or editing a View, click on the Columns tab and then select Custom Column. Link to comment Share on other sites More sharing options...
HHH Posted October 12, 2020 Share Posted October 12, 2020 @James Ainsworth What do these custom fields apply to customer, organisation or service? Or is it something else? Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 12, 2020 Share Posted October 12, 2020 They apply to the View that you are creating, independent of customer, organisation, or service. Link to comment Share on other sites More sharing options...
HHH Posted November 18, 2020 Share Posted November 18, 2020 On 10/12/2020 at 7:54 PM, James Ainsworth said: They apply to the View that you are creating, independent of customer, organisation, or service. @James Ainsworth I don't quite follow, from were do these custom fields get their content? If I just create a field and call it VIP how does it get populated? Link to comment Share on other sites More sharing options...
HHH Posted November 18, 2020 Share Posted November 18, 2020 @James Ainsworth Never mind, I got it Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now