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Showing results for tags 'copy request'.
We used the Copy Request feature to raise a new call this morning based on a call logged earlier today. The new call created did not have SLAs attached and is not visible in Manage Executed Processes (view below is 'All Non-Completed', I also checked 'Completed'). The new call is IN00025614 and should be between the 2 that are visible. Is this how the Copy Request feature is supposed to work?
I am sure it is a common occurrence in most service desk, that a request will often spawn a follow on request(s), sometimes at the beginning of its life-cycle, but also at the end when you get ''there just one other thing that might be related' conversation. Therefore it would be could to have the option when raising a new request from an existing one to be able to selectively copy the connections and attachments from the current request. As this would save a lot of manual operations in doing so and ensure consistency. Cheers Martyn