Numbering of Updates on a request

[Adrian Simpkins]

Hi All,

One of my Analysts has enquired about having a numbering system on the updates on a request like there used to be in SupportWorks to allow him to point customers to a specific update on requests with multiple updates. 

I did advise that each update has its own date / time stamp to differentiate updates, and suggested using this, but wanted to see if there were any options around the update numbering at all please? If there is not this is fine, I will just advise him to use the existing date / time stamp but wanted to check if there were any options available

 

Many thanks

Adrian

[Deen]

@Adrian Simpkins I am not aware of any feature unfortunately that would allow you to have Supportworks style numbers against each timeline update.  Personally I just have them in order of most recently posted.

[Adrian Simpkins]

Hi Deen

Thanks for confirming, I did not think there was anything to number the updates, I will go back to the Analyst and confirm this

Many thanks  as always