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Numbering of Updates on a request

Adrian Simpkins

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Hi All,

One of my Analysts has enquired about having a numbering system on the updates on a request like there used to be in SupportWorks to allow him to point customers to a specific update on requests with multiple updates. 

I did advise that each update has its own date / time stamp to differentiate updates, and suggested using this, but wanted to see if there were any options around the update numbering at all please? If there is not this is fine, I will just advise him to use the existing date / time stamp but wanted to check if there were any options available


Many thanks


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