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Logging in to Service portal with a username/password


JBasey
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Hi,  Our instance has single sign on so our users do not need a username/password to access service.hornbill.com 

We have a small number of users who this isnt suitable for, they are our employees but do not have the means to authenticate using self service.

I would like to know if there is a way we can let them access service.hornbill.com which prompts them for a username password that we can manually set up for their hornbill basic user account.

Is this possible?

Thanks

James

 

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@JBasey

Screenshot 2020-11-12 at 18.07.55.png

Thanks for the question.  Yes its possible, with the Employee Portal, I will need to check the status with the service portal.  On the more recent updates of the login screen, those users will simply be able to press this button, at which point it will prompt them for their username/password, which you can set up in Hornbill against their user account. 

Gerry

 

 

 

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@JBasey

To enable this option in the service portal you need to set the following to setting to true

guest.anonymous.saml.user.allowhornbilllogin

It can be found under Applications > Hornbill Collaboration > Application Settings

after this, users of the service portal will be given the option to sign in with SSO or Hornbill Direct Login

image.png

Thanks

Trevor

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