Chris Winship Posted November 13, 2020 Share Posted November 13, 2020 Hello, I'm trying to reduce clicks for the analysts in our environment by adding formatting to the Human Tasks to highlight important details relevant to the request. This is seemingly working well, with one downside - it is making the Activities view look quite messy as its showing the formatting. The Activity itself looks fine though. I was wondering if this is something I'm doing wrong, or something that could be fixed in a future update? I appreciate analysts can just click on the reference number in the activity/view and then get the information from the requests, but with requests which route to multiple teams I was hoping I could add relevant information to the specific team. Additionally, is it possible to add Customer automatically to the Activity and View? Any advice/guidance would be appreciated. Link to comment Share on other sites More sharing options...
Miro Posted November 13, 2020 Share Posted November 13, 2020 Hi @Chris Winship, It seems to be a bug, will fix it. Thank you, Miro Link to comment Share on other sites More sharing options...
Chris Winship Posted November 13, 2020 Author Share Posted November 13, 2020 Many thanks @Miro Link to comment Share on other sites More sharing options...
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