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Activities View - Human Tasks show formatting

Chris Winship

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I'm trying to reduce clicks for the analysts in our environment by adding formatting to the Human Tasks to highlight important details relevant to the request.
This is seemingly working well, with one downside - it is making the Activities view look quite messy as its showing the formatting. The Activity itself looks fine though. 



I was wondering if this is something I'm doing wrong, or something that could be fixed in a future update? 
I appreciate analysts can just click on the reference number in the activity/view and then get the information from the requests, but with requests which route to multiple teams I was hoping I could add relevant information to the specific team. 

Additionally, is it possible to add Customer automatically to the Activity and View? 

Any advice/guidance would be appreciated. :) 

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