mail service stopped

[davidrb84]

Morning Hornbill team,

I replied to the outage post on friday to say this, but thought I should add at the top level as well.

Our mail (imap) service seems to have stopped friday at the same time as the general outage, and hasn't restarted. We've had no mail arrive in our inbox since 12:40 ish on Friday afternoon.

Post is here including screen cap of logs.

 

[Keith Stevenson]

David,
Thanks for the post. Can you confirm that this is now functioning. 

Kind Regards

Keith Stevenson

[davidrb84]

thanks @Keith Stevenson I can confirm they're starting to arrive now.

Thanks for sorting.

[Mark Priest]

Hi we are having the same issue this morning after fridays outage, how did you manage to fix it ?

[Deen]

@Mark Priest Could you let me know if this is now back up and running for you as we have deployed a fix.

[Mark Priest]

yes all working now thanks

 

[Ann-MarieHolloway]

We appear to be receiving emails, but today have 51 emails stuck in the Outbox and there appears to be a 2 hour delay on users receiving emails we send from calls.

Is anyone else experiencing this?

[Deen]

The above was due to the receiving mail server rejecting the connection, so the mails aren't sent and remain in the outbox. After a number of attempts the connection is accepted and then the emails begin to move again.