Problems with emails

[David Morrison]

Good morning we are not receiving emails into our Hornbill mailbox. Are there any issues with this can it be investigated? David

[Martyn Houghton]

@David Morrison

First place to check is the EspMailImporter.log which you can get to via the Admin Tool - System > Monitor > Monitor Log Files.

Then start with the Error filter.

Cheers

Martyn
 

 

[David Morrison]

Thanks for the assistance, nothing showing under the error log?

 

[David Morrison]

Lots of entries under de-bug?

[Martyn Houghton]

@David Morrison

There will lots of Debug lines, they are expected.

You are looking for lines like below. In our example you can see 'Connecting to IMAP4 server' for each of the mailboxes. Where there are no emails to pick up it just goes on to the next mailbox or just retries the mailbox after your polling period if you only have one.

In the end of the example below you can see the last email we are connecting too has a 1 message to download.

The other most common cause is that another process/application is downloading the emails from the server before Hornbill get there.

Cheers

Martyn

[David Morrison]

None of the logs we are have are showing for messages to be downloaded?

[David Morrison]

Hi Martyn, go it sorted error at our administrators end.

[Martyn Houghton]

@David Morrison

Glad you sorted it.

Cheers

Martyn