Does a User get SLA automated notifications to the team if they are marked away on leave?

[Adrian Simpkins]

Hi All,

just wanted to clarify would our Analysts get the notifications from the automated SLA triggers if they are marked as away on Holiday? I know we would not be able to prevent the emails as these are sent to the team they are a part of, but wanted to see if they would still get the team notification on their account if they are marked as away?

Many thanks

Adrian

[David Hall]

Hi @Adrian Simpkins

All of the SLA notification functionality was implemented before we had any concept of the analyst availability options etc so currently all notifications will be sent to all relevant team members/defined recipients regardless of being marked on holiday or not.  

I'll raise this internally for this to be considered when we next make changes in this area.

Kind Regards,

Dave.

[Adrian Simpkins]

Hi David

Thank  you for confirming - if it is something that can be accommodated would be beneficial to lessen the noise from the analysts getting these notifications when away from Site

I will monitor for any changes or enhancements in future

 

Many thanks

Adrian