Jeremy Posted November 13, 2020 Share Posted November 13, 2020 We are currently experiencing an outage of Service Manager, please can someone look into it TIA Link to comment Share on other sites More sharing options...
Andrew Tasker Posted November 13, 2020 Share Posted November 13, 2020 Also experiencing the issue here. Link to comment Share on other sites More sharing options...
Jeremy Posted November 13, 2020 Author Share Posted November 13, 2020 System seems to be ok, but our browsers say differently... Link to comment Share on other sites More sharing options...
AWeaire Posted November 13, 2020 Share Posted November 13, 2020 +1 Link to comment Share on other sites More sharing options...
nasimg Posted November 13, 2020 Share Posted November 13, 2020 We had a similar outage (12:53 - 13:00), Status check was ok (but not about to get into Service Manager). I also checked https://status.hornbill.com/ page which also showed no problem (and still doesn't show anything occurred). I'd question the usefulness of this particular one, as most times this doesn't show anything until well into a major outage.... Nasim Link to comment Share on other sites More sharing options...
Jeremy Posted November 13, 2020 Author Share Posted November 13, 2020 Would it be possible for Hornbill to investigate and let us know what the outage was related to? Link to comment Share on other sites More sharing options...
Helen Chaytor Posted November 13, 2020 Share Posted November 13, 2020 We had a similar problem yesterday between 16:45 and 17:10: Link to comment Share on other sites More sharing options...
Deen Posted November 13, 2020 Share Posted November 13, 2020 All, we are looking into the root cause of this and I will have an update for you shortly. Link to comment Share on other sites More sharing options...
davidrb84 Posted November 13, 2020 Share Posted November 13, 2020 @Deen @Jeremy we've had no mail delivered (we grab it from google via imap) since the outage either. last entries in mail importer log are Link to comment Share on other sites More sharing options...
Deen Posted November 18, 2020 Share Posted November 18, 2020 @davidrb84 A fix was rolled out earlier this week, let me know however if problems persist. Link to comment Share on other sites More sharing options...
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