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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,522 topics in this forum

  1. HAi Announcement and Feedback

    By TrevorKillick,   
    • 2 replies
    • 293 views

  2. Screenshots and other information in forum posts. Please read!

    By Victor,
    • 1 reply
    • 2k views

  3. Minor but annoying bug in new UI

    By HHH,   
    • 11 replies
    • 346 views

  4. On Hold no longer shows as greyed out? 1 2

    By lee mcdermott,
    • 39 replies
    • 1.1k views

  5. Change Calendar Categorisation or Colours

    By Sam P,
    • 0 replies
    • 14 views

  6. Request List Display & Export Columns

    By Alistair Young,
    • 1 reply
    • 19 views

  7. Error in Workflow on Unlock actions

    By HGrigsby,
    • 14 replies
    • 290 views

  8. Unable to append (integer) to integer field - is this bug or by design?

    By Berto2002,
    • 2 replies
    • 25 views

  9. Amendments to Layout of Priority / Urgency in Incidents

    By IM Wiltshire,
    • 17 replies
    • 323 views

  10. Just a quick fault report - underline formatting

    By LawesD,
    • 0 replies
    • 12 views

  11. Define the same person as multiple connections

    By samwoo,
    • 15 replies
    • 613 views

  12. Service Portfolio Supporting Team: Highlight the main supporting team

    By samwoo,   
    • 15 replies
    • 1.4k views

  13. Error with Global Search

    By Mosh,
    • 1 reply
    • 44 views

  14. Users unable to close requests

    By Caroline,
    • 9 replies
    • 268 views

  15. "Superfluous Entity Record Update detected for Requests"

    By AndyColeman,   
    • 5 replies
    • 1.2k views

  16. We would like to know, is there any enhancement planned in the coming future to include "Category" as an Option to bulk update like we have for Update, Resolve, Priority and to Cancel.

    By Sahana. Shenoy,   
    • 4 replies
    • 74 views

  17. Ticket Timeline Report

    By Mark (ESC),
    • 2 replies
    • 49 views

  18. Information on a capture 'form', eg asset or attachment

    By JJack,
    • 1 reply
    • 48 views

  19. Customer portal 'design mode'

    By JJack,   
    • 1 reply
    • 114 views

  20. New UI - Email - Unable to scroll list of folders under the 'Move' button

    Topic was moved to forum Collaboration

  21. Error Code 1 - Could not connect to Server

    By KevinW,
    • 8 replies
    • 107 views

  22. Dashboards not mirroring View Data

    By Spinx,
    • 0 replies
    • 25 views

  23. How do you get around the impact of UK daylight savings (BST) in date/time fields for non-UI date/time processing?

    By Berto2002,
    • 0 replies
    • 29 views

  24. Unable to update existing FAQs

    By Gareth Cantrell,
    • 7 replies
    • 204 views

  25. Impact not showing in timeline

    By HGrigsby,
    • 10 replies
    • 101 views
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