Service Manager

8,497 topics in this forum

1. On Hold no longer shows as greyed out? 1 2

   By lee mcdermott, April 3
   • 29 replies
   • 609 views
   • 
   • StephC
   • Wednesday at 07:41

2. SLA How To Make It Show Complete?

   By Lee C, Tuesday at 13:31
   • 2 replies
   • 45 views
   • 
   • Lee C
   • Tuesday at 16:03

3. Users unable to close requests

   By Caroline, April 3
   • 7 replies
   • 122 views
   • 
   • Caroline
   • Tuesday at 15:21

4. Bulletin Sort Order lost upon editing

   By Sam P, Monday at 08:09
   • 1 reply
   • 25 views
   • 
   • ArmandoDM
   • Tuesday at 12:29

5. bug In-flight requests missing BPM result references

   By Gareth Cantrell, Tuesday at 09:02
   • 1 reply
   • 38 views
   • 
   • Gareth Cantrell
   • Tuesday at 10:20

6. Dark Mode - highlighting updated calls

   By Andy McKey, April 11
   • 2 replies
   • 57 views
   • 
   • David Hall
   • Tuesday at 08:38

7. Making Text Bigger In Capture Forms When First Name Variable Is Used

   By Lee C, Monday at 14:09
   • 3 replies
   • 63 views
   • 
   • Albina Bardhi
   • Tuesday at 07:42

8. Update Request -> Service

   By Giuseppe Iannacone, Monday at 09:41
   • 2 replies
   • 40 views
   • 
   • Giuseppe Iannacone
   • Tuesday at 07:10

9. How do we search content of .eml files exported by Email Archiver

   By Stuart Torres-Catmur, Monday at 15:57   

   • mail
   • email
   • (and 3 more)

     Tagged with:

     • mail
     • email
     • archiver
     • tool
     • github
   • 0 replies
   • 125 views
   • 
   • Stuart Torres-Catmur
   • Monday at 15:57

10. Information on a capture 'form', eg asset or attachment

    By JJack, Monday at 14:05
    • 0 replies
    • 17 views
    • 
    • JJack
    • Monday at 14:05

11. Link to Assets section available to customer

    By Jim, January 9
    • 3 replies
    • 112 views
    • 
    • JJack
    • Monday at 13:57

12. Raising a call on behalf of another customer doesn't always change the customer to that person

    By AKJ, August 18, 2023
    • 12 replies
    • 411 views
    • 
    • Berto2002
    • Monday at 11:29

13. New UI - Cancelled requests no longer highlighted on HUD?

    By CraigP, Monday at 08:04
    • 1 reply
    • 30 views
    • 
    • TrevorHarris
    • Monday at 10:52

14. bulk action/update - change priority

    By danb, Monday at 09:26
    • 2 replies
    • 26 views
    • 
    • danb
    • Monday at 10:26

15. bug Unable to update existing FAQs

    By Gareth Cantrell, April 4
    • 5 replies
    • 125 views
    • 
    • Nanette
    • Monday at 09:47

16. Auto Out Of Office Replies Taking Tickets Off Hold

    By Lee C, April 9
    • 3 replies
    • 77 views
    • 
    • Berto2002
    • Sunday at 19:36

17. HAI

    By Lee C, April 13
    • 1 reply
    • 57 views
    • 
    • TrevorKillick
    • April 13

18. Enhancement: New Hornbill Automation function/task to "Link Request" 1 2

    By Berto2002, June 29, 2023   

    • enhancement
    • 25 replies
    • 683 views
    • 
    • Estie
    • April 12

19. How to Edit Emails Replies and Forwards content?

    By EWA, April 12
    • 4 replies
    • 81 views
    • 
    • Keith Stevenson
    • April 12

20. Enhancement Requests

    By gemma.jones, April 12
    • 1 reply
    • 26 views
    • 
    • Steve Giller
    • April 12

21. Ticket Bulk Update Customer/Contact

    By Akin A, April 12
    • 0 replies
    • 16 views
    • 
    • Akin A
    • April 12

22. User import to clear manager field

    By JJack, February 7   

    • search enable true
    • 3 replies
    • 97 views
    • 
    • Steve Giller
    • April 11

23. Connections - Allow Collaboration, adding to timeline

    By Philds, December 5, 2023
    • 2 replies
    • 148 views
    • 
    • Alisha
    • April 11

24. Can we have better control over Bulletin order?

    By Sam P, April 11
    • 0 replies
    • 18 views
    • 
    • Sam P
    • April 11

25. Clock change

    By Ashley, April 11
    • 0 replies
    • 21 views
    • 
    • Ashley
    • April 11