bulk update We would like to know, is there any enhancement planned in the coming future to include "Category" as an Option to bulk update like we have for Update, Resolve, Priority and to Cancel.

[Sahana. Shenoy]

Hello,

It would be very beneficial if we get an option to bulk update the Category values into the tickets like the option we have as below. Please let us know is there any enhancement planned in the coming future to include "Category" as an Option to bulk update. If not, can you please consider this change ? As we have some request where the Category values are not selected properly and all such ticket needs to be bulk updated with a new Category.

 

Regards,

Sahana

[GJ06]

+1

[Peter Clough]

Having encountered this within just the last 30 minutes, thorough +1.

[James Ainsworth]

There are some changes in our backlog to extend the features that are available in the bulk update.  Over time we hope to include most of the options that are available across the top of an individual request.  These are not scheduled for development as of yet, but we will continue to improve this area over time.

[Sahana. Shenoy]

Thanks @James Ainsworth. We would look forward for this new enhancement to happen soon as it would be beneficial for most of us.