StephC Posted April 10 Share Posted April 10 Hi @David Hall this is still causing quite a bit of noise for us, as the support teams are struggling with the missing functionality. Seconding the question about whether this can't just be set back to how it was, and when will the 'fix' be implemented? Link to comment Share on other sites More sharing options...
Emily Patrick Posted April 12 Share Posted April 12 @David Hall is there any update yet? We're still getting comments coming through about it. Can you provide us with an update please? Link to comment Share on other sites More sharing options...
David Hall Posted April 15 Share Posted April 15 @Gavin James - SDDC @StephC @Emily Patrick Sorry for the delayed reply but I have not been in the office the past week. Just to clarify the current situation, the row highlighting is actually still present however with the introduction of the light blue background in the new UI it is no longer clear to see, hence we will alter the colour to be more visible in the next update of Service Manager which will also include a fix for the font formatting which is incorrectly not being applied. Just to re-iterate the filtering options to the top left of the request list provide for easy filtering of on-hold requests so keen to understand if this is not a viable alternative in the time until we are able to push the next SM update which we anticipate being early next week. Kind regards, Dave 2 Link to comment Share on other sites More sharing options...
Emily Patrick Posted April 16 Share Posted April 16 @David Hall Thanks for the update. A number of our analysts already have the Status column showing in their views of tickets/queues, but it still doesn't help with quickly being able to identify what tickets are new or open and needing attention. Hopefully both issues can be fixed in time for the next SM update next week. 1 Link to comment Share on other sites More sharing options...
StephC Posted April 17 Share Posted April 17 @David Hall appreciate the update! Unfortunately much like Emily said, analysts have the column showing for status but being able to quickly see by row which tickets are on hold is really being missed. We are getting comments daily from people asking when it will be fixed still, this is a real problem for us and is definitely having an effect on teams. Link to comment Share on other sites More sharing options...
Blowerl Posted April 23 Share Posted April 23 I see you have darken the on hold calls, but the text is so soft and faint. Can the text be made sharper. 2 Link to comment Share on other sites More sharing options...
Fizza Posted April 23 Share Posted April 23 From today/yesterday's update it seems that our tickets have a new colour code, the regular dark blue we're used to for dark mode, a new dark red and a very light blue. This only seems to be an issue in dark mode but as you can imagine it's not very easy on the eye as multiple members of our team has reported this as an issue. 2 Link to comment Share on other sites More sharing options...
davidrb84 Posted April 23 Share Posted April 23 Good to see the more visible difference between on-hold and active. On-Hold stuff is something that normally needs less attention as such is there a way to configure to make it LESS vivid than the active tickets. I'd be surprised if we were the only ones to want on-hold to be less visible rather than more. Edit: This is resolved, I had set the font to be bold in the settings, it had just started to show! Setting it to opaque causes it to be sort of greyed out. 1 Link to comment Share on other sites More sharing options...
David Hall Posted April 23 Share Posted April 23 4 hours ago, Blowerl said: I see you have darken the on hold calls, but the text is so soft and faint. Can the text be made sharper. Hi @Blowerl You are most likely using the default value of 'Opaque' in this service manager application setting webapp.view.ITSM.serviceDesk.requests.list.onHoldFontStyle . If you change this to 'None' as per attached image it will make the content clearer. Kind regards, Dave. Link to comment Share on other sites More sharing options...
Damien Lynn Posted April 23 Share Posted April 23 Hi, how about giving us the option to change the highlight colour for the on-hold tickets, similar to what we can do for tickets that owner hasn't read the latest update? Link to comment Share on other sites More sharing options...
Damien Lynn Posted April 24 Share Posted April 24 Not sure if this has already been noticed or reported as well, I have a few people who use the dark mode complaining that it is very hard for them to read the on-hold tickets as some of the columns font are white against the light blue background. Is this also being looked at @David Hall? 2 Link to comment Share on other sites More sharing options...
Gareth Cantrell Posted April 24 Share Posted April 24 We've had similar issues (dark red highlights) due to previous customisations of the following 2 settings (which worked fine in the old UI): webapp.view.ITSM.serviceDesk.requests.list.unreadColour webapp.view.ITSM.serviceDesk.requests.list.onHoldFontStyle Reverting these settings to defaults has solved the issues for us. Link to comment Share on other sites More sharing options...
Scott Morton Posted April 24 Share Posted April 24 We've had a number of analyst's complaining about the same issues reported by Damien above. Difficult in reading entries in dark mode blue on burgundy and white on light blue. 2 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted Monday at 15:50 Share Posted Monday at 15:50 We too have a number of analysts complaining about the readability of the on-hold highlighting in the Request List. Link to comment Share on other sites More sharing options...
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