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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,524 topics in this forum

  1. HAi Announcement and Feedback

    By TrevorKillick,   
    • 2 replies
    • 300 views

  2. Screenshots and other information in forum posts. Please read!

    By Victor,
    • 1 reply
    • 2k views

  3. Just a quick fault report - underline formatting

    By LawesD,
    • 1 reply
    • 15 views

  4. Ticket details vanish when refreshing or reassigning tickets raised from Raise ticket button

    By Mark Priest,
    • 1 reply
    • 14 views

  5. Request List Display & Export Columns

    By Alistair Young,
    • 3 replies
    • 37 views

  6. How to give access to view archived user requests

    By Sam P,
    • 5 replies
    • 459 views

  7. Special character email id's fails in creating Teams chat via Auto Task

    By Adith,
    • 0 replies
    • 20 views

  8. Minor but annoying bug in new UI

    By HHH,   
    • 11 replies
    • 356 views

  9. On Hold no longer shows as greyed out? 1 2

    By lee mcdermott,
    • 39 replies
    • 1.1k views

  10. Change Calendar Categorisation or Colours

    By Sam P,
    • 0 replies
    • 22 views

  11. Error in Workflow on Unlock actions

    By HGrigsby,
    • 14 replies
    • 294 views

  12. Unable to append (integer) to integer field - is this bug or by design?

    By Berto2002,
    • 2 replies
    • 29 views

  13. Amendments to Layout of Priority / Urgency in Incidents

    By IM Wiltshire,
    • 17 replies
    • 334 views

  14. Define the same person as multiple connections

    By samwoo,
    • 15 replies
    • 615 views

  15. Service Portfolio Supporting Team: Highlight the main supporting team

    By samwoo,   
    • 15 replies
    • 1.4k views

  16. Error with Global Search

    By Mosh,
    • 1 reply
    • 565 views

  17. Users unable to close requests

    By Caroline,
    • 9 replies
    • 270 views

  18. "Superfluous Entity Record Update detected for Requests"

    By AndyColeman,   
    • 5 replies
    • 1.2k views

  19. We would like to know, is there any enhancement planned in the coming future to include "Category" as an Option to bulk update like we have for Update, Resolve, Priority and to Cancel.

    By Sahana. Shenoy,   
    • 4 replies
    • 76 views

  20. Ticket Timeline Report

    By Mark (ESC),
    • 2 replies
    • 73 views

  21. Information on a capture 'form', eg asset or attachment

    By JJack,
    • 1 reply
    • 50 views

  22. Customer portal 'design mode'

    By JJack,   
    • 1 reply
    • 114 views

  23. New UI - Email - Unable to scroll list of folders under the 'Move' button

    Topic was moved to forum Collaboration

  24. Error Code 1 - Could not connect to Server

    By KevinW,
    • 8 replies
    • 109 views

  25. Dashboards not mirroring View Data

    By Spinx,
    • 0 replies
    • 26 views
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