Ordering of CI's in portal.

[HHH]

Ordering the CI's within each service type is a simple task but is there a way of ordering the CI's in the portal between types.

So if you for instance want all Incident CI's first and Service Requests last, or one specific CI first and the rest alphabetically. Is this possible?

[Dan Munns]

Not at the moment. I believe they are grouped by type first, then however they a organised under each type. 

So (without the headers): 

Incidents:

     IN 1
     IN 2
     IN 3 

Service Requests

     SR 1
     SR 2

Etc. etc.

I do remember seeing a post around this though so IIRC there is a change on the board.

[HHH]

Strangely enough, in one (and only that one) of our services, changes come first.

It appears that order of creation of the CI's matter.

[Dan Munns]

That is strange to be fair

[HHH]

Here is what we found by testing, maybe it can be verified by Hornbill developers.

The order is determined by which request type (IN, CH, SR etc) gets a CI added to it first within the service and then any CI's within that type are grouped. If you for instance create a change CI before the first incident CI, change CI's will show before incident CI's.

@Hornbill Support Team

Please consider this for development as an enhancement request. It would be nice since we could display the most used CI's at the top.

 

[Cizzling]

On 6/25/2018 at 4:22 PM, HHH said:

Strangely enough, in one (and only that one) of our services, changes come first.

It appears that order of creation of the CI's matter.

Actually we have now found that this is the case for more than one of our services. And after further testing it doesn't seem to be the CI created first that shows up first. We have removed CI:s and then created new ones, but the new one also shows up first, even after re-indexing. We would really like to be able to have incidents show up first for our customers.  

[HHH]

Any progress or decisions on being able to order CI's in the portal?

[Victor]

First, I have to say I had no idea there is a "Hornbill Support Team" user !!! I guess I need to include hornbill addresses when doing forum user maintenance  

I think this is already on our list to do but @James Ainsworth would be able to give us more info if...

[James Ainsworth]

There is a change in the backlog for this.  Nothing to update on progress as of yet. 

Regards,

James

[HHH]

On 8/30/2018 at 10:48 PM, James Ainsworth said:

There is a change in the backlog for this.  Nothing to update on progress as of yet. 

Regards,

James

Any news on this @James Ainsworth

[James Ainsworth]

No updates at the moment @HHH

I will be sure to update this post once this has been reviewed and some progress made.

Regards,

James

[davidrb84]

@Victor @James Ainsworth Hi Both, Is there any update by any chance on this?

[James Ainsworth]

Hi @davidrb84

Nothing at the moment.  There is a lot of work going on with the portals and My Services. I will update this once some work has been done in this particular area.

Regards,

James  

[Michael Sharp]

@James Ainsworth @Gerry is this possible yet?  There has been a lot of noise on this for years?  Apologies if this has already been done and I'm not aware by the way!

Thanks,

Mike.

[James Ainsworth]

Hi Michael,

I don't believe that we have the option for sorting the Catalog Items as of yet.  We are continuing to work on the portals and I'll post back here when there has been some progress in this area. 

Regards,

James