HHH Posted June 25, 2018 Share Posted June 25, 2018 Ordering the CI's within each service type is a simple task but is there a way of ordering the CI's in the portal between types. So if you for instance want all Incident CI's first and Service Requests last, or one specific CI first and the rest alphabetically. Is this possible? 1 Link to comment Share on other sites More sharing options...
Dan Munns Posted June 25, 2018 Share Posted June 25, 2018 Not at the moment. I believe they are grouped by type first, then however they a organised under each type. So (without the headers): Incidents: IN 1 IN 2 IN 3 Service Requests SR 1 SR 2 Etc. etc. I do remember seeing a post around this though so IIRC there is a change on the board. 1 Link to comment Share on other sites More sharing options...
HHH Posted June 25, 2018 Author Share Posted June 25, 2018 Strangely enough, in one (and only that one) of our services, changes come first. It appears that order of creation of the CI's matter. Link to comment Share on other sites More sharing options...
Dan Munns Posted June 25, 2018 Share Posted June 25, 2018 That is strange to be fair Link to comment Share on other sites More sharing options...
HHH Posted June 26, 2018 Author Share Posted June 26, 2018 Here is what we found by testing, maybe it can be verified by Hornbill developers. The order is determined by which request type (IN, CH, SR etc) gets a CI added to it first within the service and then any CI's within that type are grouped. If you for instance create a change CI before the first incident CI, change CI's will show before incident CI's. @Hornbill Support Team Please consider this for development as an enhancement request. It would be nice since we could display the most used CI's at the top. 1 Link to comment Share on other sites More sharing options...
Cizzling Posted July 20, 2018 Share Posted July 20, 2018 On 6/25/2018 at 4:22 PM, HHH said: Strangely enough, in one (and only that one) of our services, changes come first. It appears that order of creation of the CI's matter. Actually we have now found that this is the case for more than one of our services. And after further testing it doesn't seem to be the CI created first that shows up first. We have removed CI:s and then created new ones, but the new one also shows up first, even after re-indexing. We would really like to be able to have incidents show up first for our customers. Link to comment Share on other sites More sharing options...
HHH Posted August 30, 2018 Author Share Posted August 30, 2018 Any progress or decisions on being able to order CI's in the portal? Link to comment Share on other sites More sharing options...
Victor Posted August 30, 2018 Share Posted August 30, 2018 First, I have to say I had no idea there is a "Hornbill Support Team" user !!! I guess I need to include hornbill addresses when doing forum user maintenance I think this is already on our list to do but @James Ainsworth would be able to give us more info if... Link to comment Share on other sites More sharing options...
James Ainsworth Posted August 30, 2018 Share Posted August 30, 2018 There is a change in the backlog for this. Nothing to update on progress as of yet. Regards, James Link to comment Share on other sites More sharing options...
HHH Posted November 12, 2018 Author Share Posted November 12, 2018 On 8/30/2018 at 10:48 PM, James Ainsworth said: There is a change in the backlog for this. Nothing to update on progress as of yet. Regards, James Any news on this @James Ainsworth Link to comment Share on other sites More sharing options...
James Ainsworth Posted November 13, 2018 Share Posted November 13, 2018 No updates at the moment @HHH I will be sure to update this post once this has been reviewed and some progress made. Regards, James Link to comment Share on other sites More sharing options...
davidrb84 Posted January 16, 2019 Share Posted January 16, 2019 @Victor @James Ainsworth Hi Both, Is there any update by any chance on this? Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 16, 2019 Share Posted January 16, 2019 Hi @davidrb84 Nothing at the moment. There is a lot of work going on with the portals and My Services. I will update this once some work has been done in this particular area. Regards, James Link to comment Share on other sites More sharing options...
Michael Sharp Posted June 4, 2019 Share Posted June 4, 2019 @James Ainsworth @Gerry is this possible yet? There has been a lot of noise on this for years? Apologies if this has already been done and I'm not aware by the way! Thanks, Mike. Link to comment Share on other sites More sharing options...
James Ainsworth Posted June 4, 2019 Share Posted June 4, 2019 Hi Michael, I don't believe that we have the option for sorting the Catalog Items as of yet. We are continuing to work on the portals and I'll post back here when there has been some progress in this area. Regards, James Link to comment Share on other sites More sharing options...
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