Resolving call: Add Connections

[Shamaila.Yousaf]

Hi There

 

Can there be a possibility of adding connections to a call upon resolving?...like when you update the call?

This will prove to be a useful feature.

 

Thanks

Sxx

[Steven Boardman]

@Shamaila.Yousaf thanks for the post. 

It is most likely me but i am not 100% sure i follow the requirement?

You can currently add connections manually via the connections action on the request, and you can add them at any stage (including resolution actions) via the business process designer (and today we added the option to add connections from variables to the business process options).  

When you are emailing manually you can include connections on the outbound email, and in the business process on resolution you can also use the node to email connections - so you could choose to email the connections the resolution info as part of your business process?

Steve

[Shamaila.Yousaf]

@Steven Boardman some of our other teams have not quiet grasped the idea of connections, so  connections are not sent an update. I'll make a note of this and see if I can arrange to have the business process amended to have resolve emails be sent to connections.

 

Thanks