E-mail routing rule not always raising requests

[dwalby]

Hi all,

I have the below routing rule setup:

This works on some occasions but not others. See below example of an e-mail that has been received but not processed by the routing rule. Do I need to tweak the rule expression, or is there anything else I need to configure? 

 

Thanks in advance

[Victor]

I did write some FAQs in this regard:

and

 

[samwoo]

Thanks @Victor i will have a look.