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E-mail routing rule not always raising requests


dwalby
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Hi all,

I have the below routing rule setup:

image.thumb.png.a2b4314565b1c1ee2717280e36b60171.png

This works on some occasions but not others. See below example of an e-mail that has been received but not processed by the routing rule. Do I need to tweak the rule expression, or is there anything else I need to configure? 

image.png.5c902be0f565681fcb3b6e8277cbd20a.png

 

Thanks in advance

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