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Email Alert


Miles
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@Miles looking at the Notification settings they are currently set up to only notify either the request owner or the team members so an enhancement may be required here.

Assignment / Reassignment

Use these settings to notify request owners and team members of request assignments

  • Notification Type
  • guest.app.requests.notification.notificationType.assignment
Notifications will be sent to the individual analyst when a request is assigned to them.
  • guest.app.requests.notification.notificationType.assignmentTeam
Notifications will be sent to all members of a team if a request is assigned to their team without an owner
  • Email Template Settings
  • guest.app.requests.notification.emailTemplate.analystAssignment
Use this setting to specify the email template to use when guest.app.requests.notification.notificationType.assignment is set to use email notifications
  • guest.app.requests.notification.emailTemplate.groupAssignment
Use this setting to specify the email template to use when guest.app.requests.notification.notificationType.assignmentTeam is set to use email notifications
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