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Raising requests via email


Alisha
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Guest Chaz

Was just wondering if there was a specific reason for this? To make it searchable? Make it easier to find the content? In the details of a Request there is a field called Source that will contain a link to the original email which could help and would save scrolling when there are lots of timeline updates to get passed on your way to the botttom! :)

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  • 2 weeks later...

Hi @Chaz,

This would be helpful for audit purposes, as the contents of the email can be altered at the time of logging it. I know the original email can still be viewable, but if the email was later deleted, we'd still have a 'timestamp' of the changes on the Timeline.

Many thanks,
Alisha

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