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Reopening a resolved ticket - "Error - Xmlmc method invocation failed for BPM invocation node"


Mark (ESC)
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We are getting an error when reopening any ticket that was previously resolved.

Reopening a ticket - Error - Xmlmc method invocation failed for BPM invocation node

Xmlmc method invocation failed for BPM invocation node '08c4c556-a207-8cac-2e59-65f2cb9e154a/flowcode-2a58bd24-fc72-444c-af25-903c80755ed1': 0200 apps notifyEmailRequestOwner FlowCode...
 
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@Victor

1. Ticket opened by me, and assigned to Desktop Team.  No owner at this point, just assigned to a Team.

2. Ticket was picked up by a colleague in Desktop and assigned to themselves.

3. Ticket was resolved by the above Desktop colleague.

4. Ticket reopened by a colleague in Service Desk Team, due to ongoing issue, error occured.

All three Hornbill agents have an email address configured on their profile, this is picked up from AD properties. 

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