Mark (ESC) Posted December 10, 2020 Share Posted December 10, 2020 We are getting an error when reopening any ticket that was previously resolved. Reopening a ticket - Error - Xmlmc method invocation failed for BPM invocation node Xmlmc method invocation failed for BPM invocation node '08c4c556-a207-8cac-2e59-65f2cb9e154a/flowcode-2a58bd24-fc72-444c-af25-903c80755ed1': 0200 apps notifyEmailRequestOwner FlowCode... Link to comment Share on other sites More sharing options...
Mark (ESC) Posted December 10, 2020 Author Share Posted December 10, 2020 Bit more information from progression bar. Link to comment Share on other sites More sharing options...
Victor Posted December 10, 2020 Share Posted December 10, 2020 @Mark (ESC) just checking...does the request have an owner and if yes, does the owner have an email address configured on the profile? Link to comment Share on other sites More sharing options...
Mark (ESC) Posted December 10, 2020 Author Share Posted December 10, 2020 @Victor 1. Ticket opened by me, and assigned to Desktop Team. No owner at this point, just assigned to a Team. 2. Ticket was picked up by a colleague in Desktop and assigned to themselves. 3. Ticket was resolved by the above Desktop colleague. 4. Ticket reopened by a colleague in Service Desk Team, due to ongoing issue, error occured. All three Hornbill agents have an email address configured on their profile, this is picked up from AD properties. Link to comment Share on other sites More sharing options...
Victor Posted December 10, 2020 Share Posted December 10, 2020 @Mark (ESC) can you please PM (Private Message) me a copy of the BP definition file 1 Link to comment Share on other sites More sharing options...
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