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Custom field not being populated


Paul Alexander
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We've got some requests which are using the custom_r field to hold the user id of an approver. A value HAS to be provided for this, and it is taken from a 'user picker' drop down.

 

image.png.ad9018e66de4bbd87958036a1dc0f35d.png

 

In the 'questions' section of the request the person selected DOES show.

 

image.png.e50b9dcbc0f9d6e06a91c574af034bba.png

 

However, in the extended information database, custom_r (which is, I think! - custom_18) is empty and this is causing the BPM to fail. 

image.thumb.png.c8aaf86417d64e9bba7e9734e0bb4874.png

 

this has worked perfectly well for a VERY long time, but has started erroring this morning. 

 

Has anything changed please?

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Update to this:

The requests which are failing are all requests where the PCF branches off to another set of questions 

image.thumb.png.cbf6928aabf95320d77efbc5734edd01.png

 

This 'other' PCF does NOT have any questions which would overwrite custom_r, but it does seem like it's this 'branching' off which is the problem because, if I log a request which does NOT branch off, then the request works perfectly.

 

 

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