Custom field not being populated

[Guest Paul Alexander]

We've got some requests which are using the custom_r field to hold the user id of an approver. A value HAS to be provided for this, and it is taken from a 'user picker' drop down.

 

 

In the 'questions' section of the request the person selected DOES show.

 

 

However, in the extended information database, custom_r (which is, I think! - custom_18) is empty and this is causing the BPM to fail. 

 

this has worked perfectly well for a VERY long time, but has started erroring this morning. 

 

Has anything changed please?

[Guest Paul Alexander]

Update to this:

The requests which are failing are all requests where the PCF branches off to another set of questions 

 

This 'other' PCF does NOT have any questions which would overwrite custom_r, but it does seem like it's this 'branching' off which is the problem because, if I log a request which does NOT branch off, then the request works perfectly.

 

 

[Guest Paul Alexander]

This is happening again:

A request where h_custom_a should have information in by default (it's a hard coded default value) doesn't have any information in the custom field.

 

 

 

I'll log this as a fault but is anyone else having these problems?

 

thanks