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Resolution Categories Index


AlexOnTheHill
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Hello,

I have noticed that it can take some time to reach the Resolution Category closing a call if you have a large category tree to select from

Would it be possible to add a text entry field to allow you to quickly select the category by name?

I was thinking that as you type the relevant results would filter so for example, you could type '3rd' and the number of categories would filter down to 'resolved by 3rd party' 

In the screenshot I have highlighted where such a text entry field might be located.

Would this sort of thing be possible?

categories.JPG

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