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Trigger Human Task based on Fix By Date


Alisha
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@Alisha this is not currently possible.

The escalation options against the SLA targets are:

* Email Notification

* Hornbill Notification

* Reassignment

* Priority Update

* Promotion to a 'Breach / Jeapody' type Board like example below:

Board Created in Board Manager with required lanes

image.png

Escalation actions to add to the board and the appropriate lane if the escalation action is invoked.

image.png

Using the board option and a reminder (Hornbill/Email) this is as close as we can get today.

 

 

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@Alisha in your SLA, under the different service level targets, you can choose to add escalation actions against both the response and resolution targets.

If you click on the response / resolution text for the specific service level, you can then click on the actions icon, and the email tab and configure the recipient as required.  The one hour target is configured as shown below.

image.png

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Hi @Steven Boardman,

This is really useful, thank you.

Please could we also request an enhancement for being able to create a Human Task or other notification in the Business Process when there is 1 hour left on the clock. We'd really like to be able to display the action taken when this happens in the HUD.

Many thanks,
Alisha

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