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Expired Task


BobbyB
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Hello I have a member of staff with an expired task on one of their incidents.  How do I go about either deleting this task or changing it from expired to active?

 

Many thanks,

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Hi @Victor, yes currently the task cannot be completed as it's expired, so either need it removed or re-enabled so we can clear it off the individual's activity list.

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5 hours ago, BobbyB said:

we'll be able to resolve the request without any issues?

@BobbyB in general, an expired task in itself does not prevent a request from progressing. But it depends on how the workflow associated with the request is designed to function. I would advise checking this scenario with the business process designer for that particular workflow.

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