Guest Paul Alexander Posted August 8, 2022 Share Posted August 8, 2022 We've had a couple of people complain that they can't complete a form in the live.hornbill portal even though they've filled in all of the mandatory fields. Other people using the same form CAN complete the request. I've also asked a couple of our Service Desk analysts to log the same call by raising the 'Raise New' option in Service Manager, and one of them CAN complete the form, but the other can't, so this doesn't seem to be a problem with 'basic user access' or 'full access' rights? I'm not sure if this is only affecting one form, but, at the moment, there haven't been any complaints about other forms. Could this be linked to the 'Recent Issues' problems? Link to comment Share on other sites More sharing options...
Victor Posted August 8, 2022 Share Posted August 8, 2022 @Paul Alexander Just now, Paul Alexander said: Could this be linked to the 'Recent Issues' problems? Unlikely. That "recent issues" thread is specifically for service portal, not live. Link to comment Share on other sites More sharing options...
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