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Portal - Intelligent Capture - Not proceeding to next node on clicking Next (nothing changed)


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Hello

Our Portal Intelligent Capture has stopped working this morning :(, we have not changed this intelligent capture recently.
This was brought to out attention as a user was not able to give feedback when closing a ticket on the Portal. 

Clicking on Next does no proceed to the next page.

image.png.2c0d512257a1101a31c7fb7523eabe50.png

Is there an known issue today with regards to the Portal.

Thanks

 

 

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@Mark (ESC) 

28 minutes ago, Mark (ESC) said:

Is there an known issue today with regards to the Portal.

Not that we are aware of...

29 minutes ago, Mark (ESC) said:

Clicking on Next does no proceed to the next page.

What portal are you using?

  • live.hornbill.com/...
  • service.hornbill.com/...
  • customer.hornbill.com/...

Can you please download the PC definition file and send it to me via private message.

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