Portal - Intelligent Capture - Not proceeding to next node on clicking Next (nothing changed)

[Mark (ESC)]

Hello

Our Portal Intelligent Capture has stopped working this morning , we have not changed this intelligent capture recently.
This was brought to out attention as a user was not able to give feedback when closing a ticket on the Portal. 

Clicking on Next does no proceed to the next page.

Is there an known issue today with regards to the Portal.

Thanks

 

 

[Victor]

@Mark (ESC) 

28 minutes ago, Mark (ESC) said:

Is there an known issue today with regards to the Portal.

Not that we are aware of...

29 minutes ago, Mark (ESC) said:

Clicking on Next does no proceed to the next page.

What portal are you using?

• live.hornbill.com/...
• service.hornbill.com/...
• customer.hornbill.com/...

Can you please download the PC definition file and send it to me via private message.

[Mark (ESC)]

@Victor

Using https://live.hornbill.com/

The Service Service Portal was used a couple of times this morning, last time was 9am, so we know it was working.

Will send the PC definition file to you via private message.

Thank you.