danec Posted July 27, 2022 Share Posted July 27, 2022 Evening, We are trying to identify if it is possible for a request owner to receive either a hornbill update or email update when a timeline update is made via an API call or via a user who is not the customer. Currently we have only identified settings that allows us to update the request owner when a customer updates the ticket. Any clarification on this would be appreciated. Link to comment Share on other sites More sharing options...
danec Posted August 1, 2022 Author Share Posted August 1, 2022 Nudge Link to comment Share on other sites More sharing options...
Victor Posted August 1, 2022 Share Posted August 1, 2022 @danec As a Premier Success customer you can always request for an answer to be expedited on a forum post. Link to comment Share on other sites More sharing options...
danec Posted August 1, 2022 Author Share Posted August 1, 2022 Thanks for that Victor. Link to comment Share on other sites More sharing options...
danec Posted August 1, 2022 Author Share Posted August 1, 2022 Unfortunately from what I can see when I access the support link provided there is only 3 options available and they are: - Hornbill Status - Hornbill Community - Hornbill Wiki Should I expect to see more as a Premier Success Customer? Link to comment Share on other sites More sharing options...
Victor Posted August 1, 2022 Share Posted August 1, 2022 @danec yes, there should be. However your subscription period had an incorrect date so it appeared as not subscribed to the success plan. I have corrected this now, give it 10-15 min and try again, it should have all options available. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now