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Notifications on timelines updates (non-customer)


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We are trying to identify if it is possible for a request owner to receive either a hornbill update or email update when a timeline update is made via an API call or via a user who is not the customer. Currently we have only identified settings that allows us to update the request owner when a customer updates the ticket. 

Any clarification on this would be appreciated. 

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Unfortunately from what I can see when I access the support link provided there is only 3 options available and they are:


- Hornbill Status

- Hornbill Community

- Hornbill Wiki


Should I expect to see more as a Premier Success Customer?

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