Notifications on timelines updates (non-customer)

[danec]

Evening,

We are trying to identify if it is possible for a request owner to receive either a hornbill update or email update when a timeline update is made via an API call or via a user who is not the customer. Currently we have only identified settings that allows us to update the request owner when a customer updates the ticket. 

Any clarification on this would be appreciated. 

[danec]

Nudge

[Victor]

@danec As a Premier Success customer you can always request for an answer to be expedited on a forum post.

 

 

 

[danec]

Thanks for that Victor. 

[danec]

Unfortunately from what I can see when I access the support link provided there is only 3 options available and they are:

 

- Hornbill Status

- Hornbill Community

- Hornbill Wiki

 

Should I expect to see more as a Premier Success Customer?

[Victor]

@danec yes, there should be. However your subscription period had an incorrect date so it appeared as not subscribed to the success plan. I have corrected this now, give it 10-15 min and try again, it should have all options available.