Paul H

There must be a role that allows Analysts to view but not amend assets?

Hi All, Simple question, I would like to grant my team permission to view assets in Asset Management module, not edit or delete them. Which role would be most suited to achieve this? Thanks

I was looking in the wrong place, found it now, thanks all

As in title, my max number of rows returned in a report is 5000, I thought I used to be able to increase this from the Advanced Tools & Settings Application Settings But I can`t seem to find the setting since Hornbill admin changed Thanks in advance

Any progress on this issue please?

Any joy resolving this @Victor? Our users are unable to complete the new starter request forms. Thanks

Thanks Victor, is this a recent thing?

Hi James, Thanks for the response, the Portal is known to us as the self service portal, it is used by our internal users to raise requests for new starters, additional kit etc. The URL begins https://service.hornbill.com/xxxxx

Hi Hornbill user forum, We have created and operated a form on the user portal for a number of years now to capture new starters and their IT requirements, but this recently has stopped working. In the user portal the customers can select the "New Starter" form and are presented with the intelligent (progressive?) capture, there are a number of pages containing multiple questions, which are dependent on the users selections, these all work fine. However when clicking the finish button, the form does not complete as expected, the finish button changes to a lighter shade of blue then does nothing, the user stays at the last page of the form. If an analyst creates a new service request on a customers behalf in the "live.hornbill.com" and selects the "New Starter" as the service they can then proceed to fill in the intelligent capture and when clicking finish a service request following the relevant business process is created successfully. Any advice greatly appreciated. Thanks

Great, got it thanks, didn`t see the Teams tab. Thanks again

Hopefully this is a straight-forward one: How I do create a new Helpdesk team? I can see existing ones

Hi All, My resolution timer has stopped working in that when creating a new call there is no longer a resolution date and time applied to the request. This stopped working at the end of last year, so I`m keen to get it back on, I`ve not really looked at Hornbill config for a number of years so not sure where to start looking? Thanks Paul H

Yes! thats fixed it, many thanks for your response.

Hi, In order to gather customer feedback we have a link to the users request in the portal incuded in the resolution email. When the user clicks on the link, rather than be presented with their resolved request and the ability to enter feedback, the page redirects to the service portal login front page and prompts the user to login. This confuses users and they ultimaley don`t leave feedback. I`ve read another topic where someone has the same issue which they resolved by removing the final "/" from the url but this doesn`t appear to work for me. I`m thinking it may be to do with our ADFS integration. Any ideas? URL link in the email is: https://service.hornbill.com/<instancename>/servicemanager/request/view/{{.H_PK_REFERENCE}} This redirects to https://service.hornbill.com/<instancename>/ Thanks

Thanks Victor, Rookie error!