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Service Manager

Discussions relating to the use/configuration of Service Manager

Subforums

  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,524 topics in this forum

  1. How to connect multiple id's to incident

    By DougA,   
    • 4 replies
    • 1.3k views

  2. Email Routing Rule not working correctly

    By Dan Munns,   
    • 2 replies
    • 1.1k views

  3. Can't get email routing to work

    By Ricky Watts,
    • 6 replies
    • 1.6k views

  4. Customer Portal - Firerfox Mac

    By m.vandun,
    • 2 replies
    • 1k views

  5. Category restrictions

    By Melissa Gurney,
    • 3 replies
    • 1.2k views

  6. Company not populated from Department membership

    By ljbrown,
    • 1 reply
    • 977 views

  7. Auto play Slideshow link

    By Keith,
    • 6 replies
    • 1.5k views

  8. Capturing Backlog Trend

    By Keith,
    • 7 replies
    • 1.6k views

  9. Maximum characters in tel number

    By Melissa Gurney,
    • 5 replies
    • 1.4k views

  10. Service Specific Request ID - itsmRequestsAutoId

    By Martyn Houghton,   
    • 0 replies
    • 741 views

  11. Default contact

    By m.vandun,
    • 0 replies
    • 695 views

  12. Customer Portal - User Suspended message

    By m.vandun,
    • 0 replies
    • 773 views

  13. Description

    By Prathmesh Patel,
    • 2 replies
    • 863 views

  14. Restricting visibility of calls

    By Melissa Gurney,
    • 4 replies
    • 1.3k views

  15. Service Level Timers Incorrect

    By Dan Munns,   
    • 5 replies
    • 1.4k views

  16. Email customer from a ticket

    By Dan Munns,   
    • 2 replies
    • 1.1k views

  17. Change Schedule automation

    By nasimg,
    • 4 replies
    • 1.6k views

  18. clousre categories

    By Prathmesh Patel,
    • 2 replies
    • 1k views

  19. Customer Email notification of successful resolution

    By DougA,
    • 4 replies
    • 1.3k views

  20. Mailbox Rights - Delete message - Continued

    By yelyah.nodrog,   
    • 5 replies
    • 1.6k views

  21. Notifications and Highlights

    By Awalker,   
    • 2 replies
    • 1.3k views

  22. Self Service Queries

    By samwoo,
    • 9 replies
    • 2.4k views

  23. Service Manager update available!

    By Victor,
    • 0 replies
    • 816 views

  24. Calls being resolved withouth resolution catagories

    By yelyah.nodrog,   
    • 2 replies
    • 1.1k views

  25. Giving users rights to resolve calls

    By yelyah.nodrog,   
    • 1 reply
    • 921 views
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