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routing rules to update call

lee mcdermott

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Hi ,

During our 30 day switch on there was a bug in the system so we never got to setup or test this. It appears this bug has been fixed,

so how do you setup to get a call updated automatically when an email is received.

See attached screen shot of the routing rule. However this doesn't appear to be updating the call?


Is there any other setting required to get this working?

routing rule.PNG

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