lee mcdermott Posted March 14, 2017 Posted March 14, 2017 Hi , During our 30 day switch on there was a bug in the system so we never got to setup or test this. It appears this bug has been fixed, so how do you setup to get a call updated automatically when an email is received. See attached screen shot of the routing rule. However this doesn't appear to be updating the call? Is there any other setting required to get this working?
Dan Munns Posted March 14, 2017 Posted March 14, 2017 Hi @lee mcdermott You need to make sure that mail.autoresponder.enable is enabled. You can find it under System>Settings>Advanced in the admin console.
lee mcdermott Posted March 14, 2017 Author Posted March 14, 2017 Thanks Dan that has done the trick. Quick question..It has updated the timeline but I dont seem to have recieved the corresponding email in the inbox? Is this correct? or can you get it to update the call and still get the email in the inbox?
lee mcdermott Posted March 14, 2017 Author Posted March 14, 2017 ah actually just looking at the rule and it is set to target success - deleted items... so if i set to inbox it should do the trick thanks again for the help
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