Survey Questions Via Email?

[chriscorcoran]

Hi

 

Is there any mechanism to send the survey questions we have per service to be sent out via email rather than customers completing them via the portal, we have a number of people that dont use the portal.

 

Thanks

Chris

[Dan Munns]

I have added a link to the email which takes them directly to the portal page to complete the form.

As far as I am aware there is no way of using email to do the feedback form within Service Manager.

[chriscorcoran]

Thanks Dan

[Dan Munns]

@chriscorcoran thats ok. Even if the call wasn't raised via the portal they can still do the feedback on the portal (as long as they have the relevant role)

The link is set out like: service.hornbill.com/INSTANCENAME/servicemanager/request/view/{{.H_pk_reference}}