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Found 4 results

  1. We run multiple service desk with a large number of different SLA which means when amalgamating performance measures to give his an overall picture we require very complex where clauses. Consequently we are hitting the UI limit of entering more the 1024 characters in the 'Query where clause' field. Can this be extended to accommodate more complex criteria. Cheers Martyn
  2. Is there a logical limit applied to the number of 'Form Fields' which can be added to a custom form in the progressive capture? We are looking are replacing a large number of branched progressive captures with conditional fields on a common custom form, but wanted to know if we are going to hit a limit? Cheers Martyn
  3. We have a number of emails that are stored in various folders, some of these folders have over 1000 emails within them. When scrolling down the emails within a folder only 500 emails are shown as an alert appears stating "Reached the max records to load (500) ). Is there a way to increase the maximum limit of this?
  4. Afternoon, I have added a new approver "Simon Poole" for change requests via CAB to the Change Progressive capture. as you can see below: However we have created a new CAB change and he has not been included in the created activities - he is not showing up as it being assigned to him: Do I need to change something else in the background to pick him up? Thanks Hayley.
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