DougA

Today is my last day at Hampshire Fire and Rescue so no more stupid questions from me. I'm leaving HFRS in a much better state than when I joined thanks to all of the help and assistance from Hornbill staff. Often you didn't even know you were helping but your clear and full help and advice to all users where often a godsend when I was struggling. I'd also like to thank the community as well. Your willingness to offer advice and tips has been much appreciated. I wish you all well in your eternal struggle against recalcitrant systems and obstinate users. Regards Doug

That's exactly what was wrong. Thanks for the tip although I still can't figure out what the error meant! Much appreciated Doug

I'm in the process of converting our written procedures into Hornbill. Most of them are a single activity which is working well for us. However, I'm now into the more complex procedures where multiple activities are required, assigned to different teams but occur concurrently. Unless I'm very much mistaken activities are sequential. I did try putting the activities into a parallel process but I was getting a rather complex error when completing an activity Here is the error message returned for this workflow: decision ("585d6fbe-21a1-8429-7be9-b722f46e52bd"/"decision-5d2fa708-96cd-4598-cd5d-7c68c0e563c2") execute: at 1/497: "Uncaught TypeError: Cannot read property 'tasks' of undefined" (function(){ var outcome=false;if(functions.pcf===undefined){functions.pcf = function(formId,questionId){ var pcfForms = {}; if(typeof global["flowcode"]["syspcfanswers"] ==="string") {try{ pcfForms = JSON.parse(global["flowcode"]["syspcfanswers"]); if(typeof pcfForms[formId] === "object"){if(pcfForms[formId].hasOwnProperty(questionId)){return pcfForms[formId][questionId];}}}catch(e){};}return "";}};var task=global["TASKS"][global["currentStage"]]["task-2477fae1-3912-4872-f324-ba97f114a583"]["tasks"][0];if(task["response"] && task["response"]["result"] && task["response"]["result"]["params"]) { if(task["response"]["result"]["params"]["status"]=="expired"){ outcome="expired"; } else{ outcome=task["response"]["result"]["params"]["outcome"]; }}" ---------------------------------------- (function(){ var outcome=false;if(functions.pcf===undefined){functions.pcf = function(formId,questionId){ var pcfForms = {}; if(typeof global["flowcode"]["syspcfanswers"] ==="string") {try{ pcfForms = JSON.parse(global["flowcode"]["syspcfanswers"]); if(typeof pcfForms[formId] === "object"){if(pcfForms[formId].hasOwnProperty(questionId)){return pcfForms[formId][questionId];}}}catch(e){};}return "";}};var task=global["TASKS"][global["currentStage"]]["task-2477fae1-3912-4872-f324-ba97f114a583"]["tasks"][0];if(task["response"] && task["response"]["result"] && task["response"]["result"]["params"]) { if(task["response"]["result"]["params"]["status"]=="expired"){ outcome="expired"; } else{ outcome=task["response"]["result"]["params"]["outcome"]; }} return [(outcome== "Cancelled") == true,(true) == true]; })() Is there a way to accomplish parallel activities? Thanks Doug

oh what fun. I've spent most of the day closing requests that should have auto-closed. Looks like I'm going to have loads more to do after the next release. My question to Hornbill, if this is a known issue presumably caused by changes in the previous version and causes a shedload of work for your users don't you think you should:- Let your customers know Supply a fix ASAP What options are available for bulk closing requests?.

I agree. It would be beneficial to allow any form that populates a field to have the option to select which field is populated. Regards Doug

ok, thanks for the help. Doug

Hi @Victor Test was one I was playing with rather than mess with the live one. I've changed the rule expression to use like rather than equals. Should it process anything already in the inbox or only as they are received? Doug

We have a very simple e-mail routing to create a new incident when an email with a specific subject is received. It's been working for ages but for some reason it's not working, there are 3 emails in the inbox that should be processed automatically. I've looked in the log and it just seems to be this sequence repeatedly. Any suggestions as to what might be going wrong? Thanks Doug

Morning @James Ainsworth, Being able to link to documents in the document manager or SharePoint would be terrific. Originally I thought we might have different custom buttons for different document types. but I could just as easily combine all of them into one. Thanks Doug

Hi @James Ainsworth, At the moment all of the documents are in a network share but we can either put them into SharePoint or Document Manager. My thought process is to be able to allow the analysts to open the procedure document from the request as easily as possible. That way they've got no excuse for not following procedures The key to opening up this functionality is to have a few more variables including the custom fields available when setting up a custom button. At the moment all of the variables are used and can't be repurposed. Originally I was thinking of setting a custom field with the document details from within the BP. Alternatively the folder (or library) could be the same as the Service Name and the document the same as the Config Item. Hope that makes sense! Doug

Hi, I'm trying to find a way to tie our documentation into the Service Manager console. At the moment it doesn't look as though I can use anything other than request info. As we can set custom fields in BP it would be brilliant to have them included in the fields selectable in custom buttons. That way I can set up the BPs to set the document required into the custom field and click on the button to view the document. Cheers Doug

Hi @Victor It's looks like you're right again For some reason some users don't have basic user permissions. I've added that role and they're now able to get into the portal. Thanks Doug

Ok, seeing as I haven't asked anything for a few days here's the dumb question for the day. I asked a few users to test the service portal for me and report back with their opinions. Unfortunately they're getting this error. I'm sure I've seen something about permissions to this table but I can't find it now. Can you point me in an appropriate direction? Thanks Doug

Hi @Ehsan, Thanks for the quick response to the question regarding standard users. Any thoughts on sharing the activities board with a full user? We're all part of the same group and the activities are assigned to the team. Thanks Doug

I've created an activities board for our loan process. An activity is created and scheduled for when equipment is due to go out. When that activity is completed another one is created for the return of equipment. I've spent quite a bit of time on it setting up all of the conditions and I'd now like to have all of the frontline team use this. I can't see an obvious way of sharing it so the question is do I have to recreate it for each of the analysts? Finally can a basic user be given permissions to view the board? Thanks Doug