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Posts
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Joined
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Last visited
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Days Won
3
Content Type
Profiles
Forums
Enhancement Requests
Topics posted by Adam Toms
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Resolve by Previous month in Views in Service Manager looking at Dec 2020 not Dec 2021
By Adam Toms, in Service Manager
- 9 replies
- 471 views
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Change Calendar access inside the the employee portal.
By Adam Toms, in Service Manager
- enhancement
- service manager
- (and 1 more)
- 8 replies
- 1,165 views
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Hornbill Contacts. Is it possible to to lock down view of contacts by support queue?
By Adam Toms, in Service Manager
- 8 replies
- 664 views
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- 8 replies
- 414 views
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Unable to upload attachments in Hornbill Service Manager tickets this morning.
By Adam Toms, in Service Manager
- 8 replies
- 244 views
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- 7 replies
- 611 views
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Hornbill SQL User Import Utility - Does not appear to strip user account roles from an account
By Adam Toms, in Integration Connectors, API & Webhooks
- 6 replies
- 991 views
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Not a full list of catalogue items being displayed. Is there a limit to how many can appear on a page even after load more has been selected?
By Adam Toms, in Employee Portal
- service manager
- employee portal
- (and 1 more)
- 6 replies
- 467 views
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Employee Portal - Customer Feedback Survey When a customer has submitted a ticket - capturing feedback on the portal
By Adam Toms, in Employee Portal
- employee portal
- enhancement
- (and 1 more)
- 5 replies
- 833 views
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Will changing the names of Services in the Service Portfolio cause any issues with pre-existing tickets?
By Adam Toms, in Service Manager
- 5 replies
- 427 views
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problem ticket not containing customer information in Hornbill Service Manager
By Adam Toms, in Service Manager
- 4 replies
- 1,006 views
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Advice please regarding BPM configuration and decision making
By Adam Toms, in Business Process Automation
- 4 replies
- 898 views
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Email Routing Rules do not appear to be followed by a second mailbox which has now been added for applying an update to ticket via email
By Adam Toms, in System Administration
- 4 replies
- 468 views
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- 4 replies
- 452 views
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Asset Management - CSV Extract formatting issue
By Adam Toms, in Service Manager
- asset managment
- csv
- (and 2 more)
- 4 replies
- 366 views
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Unable to choose tables when extracting ticket data from the My Requests section. Description table missing from extract.
By Adam Toms, in Employee Portal
- employee portal
- extracts
- (and 1 more)
- 4 replies
- 457 views
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email routing rules - best format for emails to be in when put into a service request?
By Adam Toms, in Service Manager
- email routing rules
- formatting
- (and 1 more)
- 4 replies
- 238 views
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Hornbill Asset Management - Warranty Start and Warranty Expires date and time pickers - can this be changed to just date only?
By Adam Toms, in Service Manager
- asset fields
- cmdb
- (and 1 more)
- 4 replies
- 269 views
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Workflow configuration for reopening tickets when an update occurs once a ticket has been resolved
By Adam Toms, in Business Process Automation
- workflow
- configuration
- (and 1 more)
- 4 replies
- 115 views
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system auto responder timeline posts not visible to connection in the employee portal
By Adam Toms, in Service Manager
- service manager
- timeline update
- (and 1 more)
- 4 replies
- 108 views
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Broken Images in Email Template when copying in from Microsoft Word (has worked in the past)
By Adam Toms, in Service Manager
- 3 replies
- 757 views
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Unable to suspend - wait for authorisers when authorisers are multiple and manually selected in a change request
By Adam Toms, in Service Manager
- service manager
- bpm
- (and 1 more)
- 3 replies
- 648 views
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Query regarding multiple domains using one Hornbill ITOM server
By Adam Toms, in IT Operations Management
- 3 replies
- 776 views
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- 3 replies
- 597 views
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Additional field required in Financial Information Acq. method field in Hornbill Asset Manager
By Adam Toms, in Service Manager
- asset manager
- enhancement
- (and 1 more)
- 3 replies
- 350 views