Adam Toms Posted May 30, 2023 Share Posted May 30, 2023 I've raised a ticket with Hornbill Support this morning for being unable to load attachments into Hornbill Service Manager on various requests. At this stage not sure whether the issue is widespread, but thought I'd create this forum post, so impact can be gauged. 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted May 30, 2023 Share Posted May 30, 2023 We are also affected by this issue as well. Also logged with Hornbill Support. 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted May 30, 2023 Share Posted May 30, 2023 @Adam Toms Are you having issues with Scheduled and Manual reports in the Admin Tool as well? Cheers Martyn Link to comment Share on other sites More sharing options...
Adam Toms Posted May 30, 2023 Author Share Posted May 30, 2023 @Martyn Houghton Thanks for confirming you are also having the same issue. It does appear to be the case that our daily report has failed, and checked this morning this seems to have started around the 29th May. We don't have many that run daily only one, so if you're having issues as well and nothing has changed at your end like us, then it looks like we may have a separate issue there also. Many Thanks Adam Link to comment Share on other sites More sharing options...
Deen Posted May 30, 2023 Share Posted May 30, 2023 Hi All, We are aware of an issue affecting a limited number of customer instances. Our Infrastructure team are working on a solution and I will advise when a fix is in place. Deen 2 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted May 30, 2023 Share Posted May 30, 2023 @Adam Toms Appears to be around the same time as well. @Deen This is also affecting sending of emails with embedded images as well as attachments, so has become a critical issue for us. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted May 30, 2023 Share Posted May 30, 2023 @Adam Toms Have you also lost your disk space usage information for your instance as well in the Admin Tool? Cheers Martyn Link to comment Share on other sites More sharing options...
Adam Toms Posted May 30, 2023 Author Share Posted May 30, 2023 @Martyn Houghton I can see our usage fine, but given the other issues which have been identified, it could all well be connected to those. @Deen's post suggest that not all instances have been impacted so I think the best bet is to see what happens once those issues have been resolved, and hopefully that will fix that also. Cheers Adam 1 Link to comment Share on other sites More sharing options...
Adam Toms Posted May 30, 2023 Author Share Posted May 30, 2023 Just to update this, thanks to @Deen and the infrastructure team at Hornbill for fixing this so promptly. Our attachments and reports now all are running after the fix has been applied. 1 Link to comment Share on other sites More sharing options...
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