Met Posted May 4, 2022 Share Posted May 4, 2022 Hey, Trying to create a new routing rule template which raises a SR within a specific Service, but when selecting Service Request as the Request Type, the Service dropdown doesn't contain any data. Leaving the Request Type blank lists all Services (but obviously can't progress as Request Type is mandatory). The same issue happens when editing an existing routing rule template that raises a service request. Any help would be appreciated. Thanks Link to comment Share on other sites More sharing options...
James Ainsworth Posted May 4, 2022 Share Posted May 4, 2022 Hi @Met I believe that I have replicated your issue. I've reported this to the development team. I'll let you know once I have some more information. Link to comment Share on other sites More sharing options...
James Ainsworth Posted May 5, 2022 Share Posted May 5, 2022 Hi @Met Development have confirmed the issue and will be looking to provide a fix as soon as possible. 1 Link to comment Share on other sites More sharing options...
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