Unable to logon to system and unable to raise a support ticket

[Martyn Houghton]

Just rang them and spoke to Switchboard and asked them to get the Support Team to provide an update on the forum.

[Sam P]

Do we all log it with support in this scenario?  

[Mike Hillman]

1 minute ago, Sam P said:

Do we all log it with support in this scenario?  

I tried to log a support ticket and I couldn't - I'm guessing the outage has knocked out the Hornbill Support portal as well?

 

[Jack_Podmore]

We are able to log back into our instance!

[Victor]

@all

 

We are experiencing an issue in our infrastructure rendering the service unavailable for all customer instances. Working to fix this asap.

Please follow: https://status.hornbill.com/

[Mike Hillman]

Looks like we have it back, just very slow

[Paul Morrow]

Same here - same cache service ping error. Not back yet to normal yet.

[cchalmers]

Seemingly now back up and working for us.

 

[Blowerl]

Looks like it is back up for us.

[Alberto M]

Yes, it seems working now.

[Luke]

We're also back in.. 

[Keith Stevenson]

All,
This is now returning to functional. 

We are still investigating the root cause but have put steps in place to prevent a recurrence as an emergency measure.  

We will provide a further update short. 

Kind Regards

[Mark (ESC)]

The most easterly town in the Country can happily report we are able to get back in.   

Still very windy though, can that be resolved somehow ? 

[Llyr]

Hi,

We lost our access 20 mins ago, but it is back now.

[Martyn Houghton]

@Victor @Keith Stevenson

Thanks for the update.

Will the Hornbill Status page be updated retrospectively to show the duration of the outage?

Cheers

Martyn

 

[Martyn Houghton]

1 minute ago, Mark (ESC) said:

Still very windy though, can that be resolved somehow ? 

@Mark (ESC)Probably all down to a electrical surge from all those wind turbines....

[Michael Taylor]

seems to be back, sso now working

[Victor]

@Martyn Houghton the status page had/has an incident created for this...

[Stuart Torres-Catmur]

It is now working for LB Waltham Forest

[Paul Morrow]

All good again

[Martyn Houghton]

@Victor

Not sure the duration is quite correct on the Status page as the issue started happening earlier, as highlighted by this post.

Cheers

Martyn

[Victor]

@Martyn Houghton it only reflects the complete outage for all instances that occurred around 13:40-13:45. Until then we had individual instances briefly going off and on...

[Keith Stevenson]

@Martyn Houghton
Will provide correct times in the full RCA but there were two periods (same thing) 

12:50-12:52
13:30:13:54

Kind Regards

[Adam@Greggs]

We're fine now as well

 

[Deen]

All, we are aware that some may be having further issues here this morning.  We are looking at this with the highest priority.