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In that case I'm not aware of a setting that will allow anything other than an update against an unassigned Request - that's not to say there isn't one, but unless someone knows otherwise and can direct you, you will need to assign (to a Team, or possibly a User depending on your settings) the Request before you can perform any other actions.

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Thank you @Steve Giller.

We'll assign the requests to a team. However, please could we request an enhancement to be able to cancel requests from that screen, as it's an extra step to assign the requests and then cancel them?

Due to the issues last week (28th April), we also had a number of blank requests being logged, which we manually had to assign and then cancel. It would speed things up if we could skip straight to the cancel option.

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