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Unable to logon to system and unable to raise a support ticket


Adrian Simpkins
Message added by Victor,

The issue which caused requests to not be raised has been fixed.

We are aware that some customer instances may be experiencing similar problems to yesterdays outage and this is being addressed.

We are experiencing an issue in our infrastructure rendering the service unavailable for all customer instances.

Please follow: https://status.hornbill.com/

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22 minutes ago, Berto2002 said:

In addition to issues logging tickets, I have some issues in existing workflows such as this one with the field capture boxes not "initializing" and thus blocking progress on any request with such a node feature:

image.png.e62b0e0c114eb0aafaa69cc5aa0682c1.png

Some of my users are getting this as well. Doesnt seem to impact me though. I assume I have a role that stops this happening to me.  

Edit: Ok so it seems to be impacting me as well on the same tickets as the users. Just not all the tickets with tasks on.

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