Alisha Posted May 4, 2022 Share Posted May 4, 2022 Hello, We don't have the ProCap2 setting enabled yet so I can't test this myself. However, I would like to know if this scenario would work in ProCap2 please. Capture A Question 1: Device being used: mobile/laptop/desktop This capture will have other questions and then several switch captures. Capture B (switched from capture A) Based on the outcome of Question 1 in capture A, can we then have overrides to ask different questions? If this is not currently possible, please could we request this as an enhancement? We would like to have a main capture to ask basic questions without having to repeat it on other captures. Many thanks, Alisha Link to comment Share on other sites More sharing options...
Alisha Posted May 10, 2022 Author Share Posted May 10, 2022 Does anyone know if this is possible please? Link to comment Share on other sites More sharing options...
Steve Giller Posted May 10, 2022 Share Posted May 10, 2022 @Alisha What happens when you launch Capture B without having first gone through Capture A? (Hint: The answer "We won't" is not reliable enough here.) Link to comment Share on other sites More sharing options...
Alisha Posted May 10, 2022 Author Share Posted May 10, 2022 Hi @Steve Giller, Capture B doesn't have the category selection to launch the capture from. We are just trying to avoid duplicate questions on several captures. Many thanks, Alisha Link to comment Share on other sites More sharing options...
Steve Giller Posted May 10, 2022 Share Posted May 10, 2022 6 minutes ago, Alisha said: Capture B doesn't have the category selection to launch the capture from. It doesn't matter - it is possible to assign Capture B to a Catalog Item in the Service Portfolio, and if you did it would be relying on an answer from a Capture A that has not been run - so you can't have conditions across Captures that may or may not be branched to from a previous Capture or you risk Customers getting an error. Link to comment Share on other sites More sharing options...
Alisha Posted May 10, 2022 Author Share Posted May 10, 2022 Is there a way to set this up so we're not repeating the same questions on multiple captures please? Link to comment Share on other sites More sharing options...
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